Company Name: BAYANNUUR ILCH TRAVEL CO.,LTD
Registered Address: Ulaanbaatar, Mongolia
Booking Email and Telephone: mongoliatoursbi@gmail.com / +976 99995417
Emergency Contact during your Tour: +976 99995417
Thank you for choosing our Travel Company. Please read these terms carefully before booking. These terms, your agreed itinerary and your booking confirmation form your travel contract. Nothing in these terms limits your mandatory consumer rights.
Before you book, we will provide the itinerary, travel dates, accommodation details, included services, total price, payment schedule and applicable cancellation charges.
Your booking becomes confirmed when we issue written confirmation after receiving the required deposit or payment. Please check your confirmation promptly and tell us about any errors.
The lead traveller must be at least 18 and authorised to book on behalf of everyone in the group. They are responsible for sharing the booking information and these terms with all travellers.
Your confirmation will identify the company responsible for your booking and explain whether we act as the tour organiser or as an agent for another provider.
Our advertised Mongolia group tours generally accommodate 6–20 travellers and operate between June and September. Departure dates are subject to availability and written confirmation.
Any minimum participant requirement, and the deadline for cancellation if that minimum is not reached, will be disclosed before booking.
We recommend booking six months ahead, particularly for Naadam Festival departures and other busy periods.
Your quotation will state the currency, total price, applicable taxes and any additional charges.
Only services listed as included in your confirmed itinerary form part of your booking. These may include accommodation, specified meals, transport, guides, entrance fees and airport transfers.
Unless expressly included, the price excludes international flights, visas, insurance, optional activities, personal expenses, tips and excess baggage charges.
We will not increase your confirmed price unless the contract expressly permits it and applicable law allows it. Any permitted adjustment will follow the required notice, calculation and cancellation rules.
Any payment or currency-conversion charges payable by you will be disclosed before payment.
If a payment is overdue, we will contact you and provide a reasonable opportunity to pay before cancelling the booking. Any cancellation charge must comply with these terms and applicable law.
Please submit requests to change names, dates, accommodation or itineraries in writing. Changes depend on availability.
Before you accept a change, we will explain any reasonable administration charges and supplier costs.
Where applicable law gives you the right to transfer a package booking to another eligible traveller, we will honour that right. Any transfer charges will reflect the actual reasonable costs incurred.
You may cancel before departure by contacting us in writing. Cancellation takes effect when we receive your notice.
The following schedule must be completed and provided before booking:
Notice before departure Cancellation charge 30 days full Refund
15-30 days 50% Refund
less than 14 days No Refund
Failure to arrive for departure - No Refund
Cancellation charges must be appropriate, justifiable and lawful, taking account of costs saved and any income from reselling your travel services. We will explain the calculation on request.
Where you have a legal right to cancel without a charge, that right takes priority over the schedule above. Refunds will be paid within the applicable legal deadline.
We may need to make reasonable operational changes. We will notify you of material changes as soon as reasonably possible.
If we propose a significant change before departure, we will explain your options, including any right to accept the change, accept an offered alternative or cancel for a refund.
If we cancel your tour, we will provide the refund and any other remedies required by applicable law. An alternative tour may be offered, but you do not have to accept it.
Please avoid making non-refundable arrangements outside your package until your departure has been confirmed.
Severe weather, natural disasters, government restrictions, security incidents and other unavoidable events may affect travel.
We will explain the effect on your booking and provide assistance and alternatives where required. These events do not automatically remove your rights to cancellation, refunds, alternative arrangements or assistance.
You must hold the travel documents required for your nationality and itinerary, including any necessary visas and transit permissions.
We will provide the general passport, visa and health-formality information required by applicable law. You must supply accurate traveller details and obtain the necessary documents in time.
Contact us promptly if an entry requirement may affect your journey. Any resulting cancellation will be handled under these terms, subject to your legal rights.
We require suitable travel insurance for the full duration of your trip. It should cover medical treatment, emergency evacuation and repatriation, cancellation, curtailment and your planned activities.
Please check that your policy covers remote travel and, where relevant, horse riding, trekking and high altitude activities. Tell your insurer about any relevant medical conditions.
We may request your insurer’s details and emergency assistance number before departure.
Before booking, please tell us about mobility needs, medical conditions, allergies or other requirements relevant to arranging your tour safely.
We will discuss suitability and available adjustments with you. Special requests are confirmed only when expressly accepted in writing.
Some itineraries involve long journeys, uneven terrain, remote locations or limited access to medical facilities. We will explain relevant conditions before booking so you can make an informed choice.
Accommodation may include hotels, tourist ger camps and other lodging specified in your itinerary. Bathroom facilities, electricity, heating, hot water and internet access vary by location.
Remote journeys may involve unpaved roads and changing travel times. Material limitations will be explained before booking.
If an included service cannot be supplied as agreed, we will address the issue and provide alternatives or other remedies where required by law.
Please follow reasonable safety instructions from guides and activity providers, respect local customs and protect wildlife and the environment.
Horse riding, camel riding, hiking and similar activities involve risks. Participation is voluntary and subject to suitability and local conditions. This does not remove our responsibility to exercise reasonable care or fulfil our legal obligations.
Serious misconduct or behaviour that endangers others may result in removal from an activity or tour. Any resulting costs or refund entitlement will be assessed fairly and in accordance with applicable law.
Flights are included only when expressly stated in your confirmation. Where we arrange flights as an agent, we will identify the airline or principal supplier and provide the relevant conditions before booking.
Airline schedules, baggage allowances and ticket change rules vary. Supplier conditions do not override mandatory rights relating to your package or transport.
We will provide the services we have agreed to arrange with reasonable care and skill.
Where we are legally the package organiser, we remain responsible for the performance of the included travel services, even when local suppliers provide them.
Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Any legally permitted limitation must be expressly stated and must comply with applicable law.
Please notify your guide or our emergency contact promptly if something is wrong, so we have an opportunity to resolve it.
If the issue remains unresolved, contact support@mongoliatoursbi.com with your booking reference, a description of the problem and supporting information.
We aim to acknowledge complaints within 1-5 working days and provide a substantive response within 3-5 days. These service targets do not limit your legal rights.
We use personal information to administer bookings and arrange travel services, as explained in our Privacy Policy.
Relevant information may need to be shared with airlines, accommodation providers, guides and other service providers, including providers in Mongolia.
We will seek separate permission before using identifiable photographs or testimonials for marketing. Marketing consent is not a condition of booking.
Where our package travel law applies, we will provide the required pre-contract information, standard information form, organiser details and financial protection has been confirmed.
By confirming your booking, you acknowledge that you have received and accepted these terms, your itinerary and the disclosed payment and cancellation conditions.
BAYANNUUR ILCH TRAVEL & TOURISM