Payment Information

General Payments

All bookings with Bayannuur Ilch Travel  require payment according to the terms outlined at the time of booking. Prices are quoted in the applicable currency and are subject to change until a booking is confirmed and payment is received in full.

Full payment must be made before the commencement of the Tour unless otherwise agreed in writing.

Deposit Payments

To secure a booking, a non-refundable deposit is required. The Deposit amount will be confirmed at the time of booking and typically forms part of the total Tour cost.

• Deposits are required to confirm and reserve your place on a tour 
• Your booking is not confirmed until the deposit has been received 
• The deposit will be deducted from the total balance payable 

Final Payment

The remaining balance must be paid by the due date specified in your booking confirmation. Failure to pay the balance by the due date may result in cancellation of your booking and loss of your deposit.

Fees and Additional Costs

The tour price generally includes only those services explicitly stated in your itinerary. 

Additional costs may apply for:

• Optional activities or  excursions 
• Personal expenses (e.g.  meals not included, drinks, souvenirs) 
• Travel insurance 
• Visa fees or entry permits  (if applicable) 
• Any services not expressly  included in the booking confirmation 

Payment Methods

We accept payment methods as specified at the time of booking, which may include bank transfer, credit/debit card, or other approved payment platforms. Additional transaction fees may apply depending on the payment method used.

Currency and Pricing

Prices are subject to exchange rate fluctuations where applicable. Bayannuur Ilch Travel reserves the right to correct pricing errors and will notify customers of any changes before confirming a booking.

Non-Payment

If payments are not received by the due dates, Bayannuur Ilch Travel  reserves the right to cancel the booking and apply cancellation charges in accordance with our cancellation policy.

Payment Deadline

Final payment is typically due no later than a specified number of days before the Tour departure date (as confirmed at the time of booking). If the final payment is not received by the due date, Bayannuur Ilch Travel  reserves the right to:

• Treat the booking as cancelled by you 
• Retain the deposit paid 
• Apply cancellation charges in accordance with our Cancellation Policy 

Late Payments

Late payments may result in the cancellation of your booking and loss of your deposit. In some cases, reinstatement of a booking may be possible at our discretion, subject to availability and additional fees.

Payment Methods 

Final payments must be made using the approved payment methods specified in your booking confirmation. You are responsible for ensuring that payments are received by us in cleared funds by the due date.

Currency and Charges

All final payments must be made in the currency specified in your booking. Any bank charges, transaction fees, or exchange rate differences are the responsibility of the customer.

Credit Card Payments 

Where credit or debit card payments are accepted, Bayannuur Ilch Travel uses secure third-party payment processors to handle transactions. We do not store full credit or debit card details on our systems.

Payment Authorisation

By providing your card details, you confirm that you are authorised to use the payment method and that sufficient funds are available to complete the transaction. All payments are subject to authorisation by your card issuer.

If your payment is not authorised, your booking will not be confirmed.

Security

All credit Card transactions are processed using secure encryption technology to protect your payment information. While we take reasonable steps to safeguard your data, we cannot guarantee absolute security of electronic transmissions.

Charges and Fees

Depending on your payment method or card issuer, additional processing or foreign transaction fees may apply. These charges are determined by your bank or payment provider and are outside of our control.

Refunds to Credit Cards

Where refunds are applicable under our cancellation or refund policies, they will be processed back to the original payment method used. Processing times may vary depending on your bank or card issuer.

Fraud Prevention  

We reserve the right to carry out fraud checks and to cancel any booking where suspicious or unauthorised activity is identified. We may request additional verification before confirming a booking.

 Exclusions

Unless otherwise stated in the confirmed itinerary, the following items are not included in the tour price:

• International and domestic flights to and from the tour starting point within Mongolia 
• Visa fees, travel permits, and entry/exit charges (if applicable) 
• Travel insurance, including medical, accident, and personal belongings coverage 
• Meals and beverages not specifically mentioned in the itinerary 
• Personal expenses such as laundry, telephone calls, minibar, and souvenirs 
• Optional activities, excursions, or services not included in the standard itinerary 
• Tips and gratuities for guides, drivers, and hotel staff 
• Costs arising from flight delays, cancellations, or missed connections 
• Additional accommodation, transport, or meals due to unforeseen circumstances or client changes to the itinerary 
• Any expenses incurred due to force majeure events (e.g., weather disruptions, natural disasters, political events) 

The tour operator reserves the right to amend exclusions depending on the specific tour package or seasonal conditions. Clients are advised to review their booking confirmation carefully for any additional exclusions relevant to their selected tour.

 TIPS AND GRATUITIES :

Tipping is not mandatory on tours in Mongolia, but it is widely appreciated as a gesture of gratitude for good service. While all staff are paid according to local standards, tips are an important additional source of income for guides, drivers, and service personnel.

If clients wish to tip, the following general guidelines are suggested (per group, per day or per service, depending on the tour style):

• Tour guide: A discretionary tip based on service quality and tour length 
• Driver: A smaller discretionary tip in appreciation of safe and reliable transport 
• Hotel and camp staff: Optional small gratuities for housekeeping or hospitality staff 
• Restaurant staff: Only if service charge is not already included 

Clients are free to adjust tipping amounts according to their satisfaction and budget. Tips should always be given voluntarily and directly to the intended recipient whenever possible.

The tour operator does not include gratuities in the tour price and does not collect mandatory service charges unless explicitly stated in the booking confirmation

CANCELLATION BY THE CLIENT: 

If a client wishes to cancel a confirmed booking, written notice must be provided to the Tour operator. Cancellation charges will apply based on the date the cancellation is received, as follows (unless otherwise stated in the specific tour agreement):

• More than 30 days before departure: Loss of deposit only 
• 15–30 days before departure: 50% of total tour cost 
• 7–14 days before departure: 75% of total tour cost 
• Less than 7 days before departure or no-show: 100% of total tour cost 

Non-refundable services (such as permits, domestic flights, or prepaid accommodation) may be charged in full regardless of cancellation timing.

CHANGES BY THE CLEINTS: 

Requests to amend confirmed bookings (such as changing dates, itinerary, or participant details) are subject to availability and may incur administrative fees or supplier charges.

• Changes made more than 30 days before departure are usually accepted with minimal or no fee, depending on supplier policies 
• Changes made within 30 days of departure may be treated as cancellations and rebookings, depending on availability 

CANCELLATION OR CHANGES BY THE OPERATOR: 

The Tour operator reserves the right to modify or cancel tours due to unforeseen circumstances, including but not limited to low participation, operational issues, weather conditions, or force majeure events.

In such cases, clients will be offered:

• An alternative tour of equal value (if available), or 
• A rescheduled departure date, or 
• A full or partial refund, depending on services already delivered 

FORCE MAJEURE: 

No liability is accepted for cancellations or changes caused by Events beyond reasonable control, including natural disasters, political instability, transport disruptions, or government restrictions.

CANCELLATION PENALTIES: 

The following cancellation penalties apply to bookings for tours operating in Mongolia.

NON- REFUNDABLE SERVICE: 

Certain services are non-refundable once booked and confirmed, regardless of cancellation date. These may include:

• Domestic flights or transport tickets 
• Accommodation deposits or prepaid camps 
• National park permits or special entry fees 
• Private guide or vehicle reservations secured in advance 

NOTIFICATION OF CANCELLATIONS: 

All cancellation or amendment requests for tours in Mongolia must be submitted in writing to the tour operator via email or an officially recognised communication channel. Verbal cancellations (e.g., by phone or through a guide) are not considered valid until confirmed in writing by the operator.

The effective date of cancellation is the date on which written notice is received by the tour operator, not the date it is sent.

Clients are responsible for ensuring that cancellation notices are received and acknowledged. It is recommended to request written confirmation of receipt.

IMPORTANT NOTES: 

•  The operator is not responsible for delays or losses caused by late submission of cancellation notices. 
• Any refunds due will be processed after deduction of applicable supplier charges, bank fees, or non-refundable services. 
• Force majeure events may affect cancellation rights and refund eligibility.

TRAVEL ARRANGEMENTS 

 Typically define exactly what our Tour price Covers, such as:

• Accommodation (hotels in Ulaanbaatar, ger camps in rural areas) 
• Meals (often full board outside cities) 
• Transport (4x4 vehicles, drivers, fuel) 
• Guide services 
• Entrance fees and scheduled activities 

They also clearly list what’s NOT included, like:

• International flights 
• Visa fees 
• Travel insurance 
• Personal expenses (drinks, tips, souvenirs) 

BOOKING & CONFIRMATION : 

• A deposit is required to secure your booking 
• The booking is only confirmed once payment is received 
• The operator may reserve the right to: 
  • Reject bookings (e.g., capacity or suitability reasons) 
  • Adjust itineraries before confirmation 

PAYMENTS& DEADLINES, WE USUALLY SPECIFY: 

• Final balance due before departure (often 30–60 days prior) 
• Accepted payment methods (bank transfer, card, sometimes cash on arrival) 
• Late payments may result in cancellation of Booking.  

Kindly note that the invoice will be provided prior to payment for your booking.
We warmly Welcome you to our Mongolia Tour and are pleased to have you join us for an unforgettable journey through Mongolia.